Customer Calls, Scheduling and Messaging

  • General Notices - date range-specific, broadcast messages to all field employees
  • Individual Notices -- date-specific, employee-specific activity scheduling and messages
  • Customer Call Management -- CSR interface for recording and managing customer calls, including: referral sources, ticklers, customer/project look-ups, scheduling and call type/status/urgency levels
  • Dispatch board for monitoring of time-sensitive service call response time*

* Available in Q2, 2012