Billing & Payments

Initial subscription for the Evaluation Plan and Value Plan requires a $500 deposit to be applied to future incurred fees.

Employee Subscription Fees are not paid until Employee Subscriptions are purchased. Klox requires that each customer pay at the time an Employee Subscription is purchased both the Initial Set-Up Fee, if applicable, and the first month’s Monthly Fee.  Recurring Monthly Fees are paid at the beginning of each Customer Billing Month until the Employee Subscription is terminated by the customer.  Each Customer Billing Month starts on the Customer Billing Date, which is the day of the month that the Company Activation (initial signup on Web site) occurred.  The customer billing day of the month can be changed upon request.

Monthly subscription fees are not pro-rated.  An employee account is assumed to have been subscribed for the entire Customer Billing Month if it was subscribed to (not yet terminated) for any portion of that Customer Billing Month.

All Employee Subscriptions are charged at the beginning of each Customer Billing Month at their full (“active”) rate, then rebates for any actual and deemed Inactive Accounts for that Customer Billing Month will be calculated and applied to the following month’s invoice.

If any change is made to an Employee Subscription, any applicable Change Fee will be billed at the time the change is made. (See Change Fees in Employee Subscription Fees).

KLOX RESERVES THE RIGHT TO SUSPEND SERVICE IF ANY FEES ARE NOT PAID ON A TIMELY BASIS.

To help its customers avoid an unintended interruption of service, Klox automatically bills the customer's credit card on each Customer Billing Date for the invoiced amount due.  The invoice is posted on the billing date.  Klox will bill only for the services subscribed by the customer, less any applicable rebates.  As noted above, any applicable rebates, including any that might arise from the settlement of any disputed charges, are credited at the end of the Customer Billing Month.